A move to scrap the paper driving licence and digitise drivers’ records ended in chaos for holidaymakers yesterday as DVLA’s website suffered a technical breakdown.
In the biggest change since the introduction of the photocard licence, the DVLA officially abolished the paper driving licence on 8 June in a bid to streamline services and save money.
But British holidaymakers’ plans were ‘left in chaos’ after the agency’s website, which provides a code which can be passed on to car hire companies in replacement of the counterpart, crashed on the day of its official launch.
Drivers trying to get a DVLA code to give to car hire companies instead of their paper driving licence were left frustrated as the site showed an online error message.
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