Ciaran McGillycuddy – New Malden, Surrey (7th September 2011)

I was a nervous driver after deciding to learn relatively late in life. Having had experience with other non britannia instructors, I was impressed by Richard’s professional approach to instructing. He took time to analyse talk through the problem areas with me at the end of each lesson before agreeing what to focus on improving for the next lesson. I found his explanations of various aspects of driving to be clear and instructive. Richard’s dedication also shows through in his attention to any changes in the actual test; when I actually came to take my test, I felt that there were no suprises in either the test route or what the examiner asked of me. Infact Richard seemed to predict certain parts of the test almost word for word! Although Richard was always very professional, his laidback and encouraging manner helped to give me the confidence to pass.